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Shipping Policy

SHIPPING POLICY

If you have entered the wrong address, we are unable to change the address for you if it has already been processed. The Pet Scout Shop is not responsible for packages that are not delivered when you have entered the incorrect address. If you have entered the wrong address, we recommend contacting your local post office before the item is delivered. They can either hold your package for you, or forward the package to the correct address. Please be attentive when checking out and make sure your address is correct!

We understand that sometimes customers wish to cancel their order. Due to our commitment to process and ship orders as quickly as possible, we can only cancel orders up to 1 hour after they have been placed. To request an order cancellation, please email thepetscoutshop@gmail.com as soon as possible.

If your tracking information states that your package was delivered and you have not received it, you must address this with your local post office. The Pet Scout Shop does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.